Mate FAQ
Q: First ride- Does the escooter have to be fully charged to turn on the scooter?
A: Yes, we recommend that you use only it after it is fully charged. Thi will help extend the life of the battery.
Q: In case something is wrong with the battery is it easily removable and replaceable
A: Don’t worry, though, the scooter features the highest-performance Lithium Ion battery. Also, we provide 6 months of battery warranty. If there is any question or assistance needed, please feel free to contact Isinwheel Support Team.
Q: What is the max rider weight? Does the 300 lbs include the weight of the scooter
A: This scooter can withstand a maximum weight of 440 pounds, including the weight of the scooter itself. Weight over the max load may affect the speed and range.
Q: Is there any type of headlights in the front?
A: Yes, this electric scooter is also equipped with a 360° lighting system that includes a bright headlight, dual side moonlights, front and rear turn signals, and a brake light, ensuring that you can always see and be seen at night for all-around safety.
Q: Can this be ridden in heavy rain or inch-deep water puddles?
A: This electric scooter has a ground clearance of 8 inches, so it can briefly and quickly pass through inch-deep water puddles. We recommend that you keep it out of heavy rain.Or This unit is rated at IPX4, which is resistant to water splashes from any direction. We recommend keeping it out of heavy rain and water puddles.
Q: Are there more details about the modes and settings?
A: We are happy to answer your question. You can switch between riding modes or other settings via the quick function button on the left side of the handle. It has 3 riding modes — ECO mode, driving, sport mode — as well as switch on/off the light, press the horn, and other operations.
Q: Do those tires require air?
A: To provide better shock absorption, we use air-filled tires, ensuring that customers don't have to worry about blowouts. Additionally, we offer a one-year extended warranty for added peace of mind.
Q: Is this an 1000w motor or 1000w peak power motor that is really 800w?
A: 800W motor, but can explode to a peak of 1000W on some usage scenarios
Q: How to get into the P settings?
A: You can press the power switch button and the horn botton at the same time to enter the settings page. One click the horn button to switch the settings. Double click the horn button to confirm the settings. One click the speed button to adjust parameter to 0
Q: Does this electric scooter come with a charger, or does it have to be bought separately? If so, what charger do I have to buy?
A: We have attached a 54.6V charger, tools, manual, and an electric scooter bag in the package when we ship the scooter electric adults.