Shipping Policy
Shipping Locations
Shipping is only valid for shipping addresses in the United States countries. And our circooter official website are offering tax-free shopping.
We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.
Note: Signature upon delivery may be required based on your location.
Hawaii & Alaska: We currently do not offer shipping to Hawaii or Alaska.
Shipping and Delivery Estimates
For the US, except for Hawaii and Alaska, our delivery time is usually 2-5 business days. Specific Delivery times will vary depending on where you live.
Due to the nature of the item, ground shipping will be the only option：
| Countries | Cost | Shipping Time | Ship By |
| Western United States | $0-$120/1 Pcs | 2-3 Business Days | UPS / FEDEX |
| Eastern United States | $0-$120/1 Pcs | 4-5 Business Days | UPS / FEDEX |
Accessories
Accessories are FREE to deliver and it will take about more working days to arrive.
Note: Accessories ordered with e-scooters may come in separate deliveries since it come from different warehouses, including helmet, seat or something else.
We ship in-stock orders as soon as possible. This is often the day you order it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 2 to 5 business days. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at hello@circooter.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
Orders Tracking
Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can use our track your order page to find details about an order and tracking information.
Note
- Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
- If you have special questions about the order, please contact customer service: hello@circooter.com